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Dangers of Outsourcing – Some Tips to Avoid Them

Outsourcing is a great way to reduce your costs and become competitive while keeping your quality in control. It is also a way for small businesses to acquire knowledge and skills from providers to increase the range and penetration of their business.

The path to outsourcing is, however, fraught with danger.

Here are some tips for the outsourcers to make the best of outsourcing while avoiding pitfalls.

Identify areas of outsourcing
Business processes are made up of activities, each of which has a cost and value that it adds to the value chain of your business. Outsource high cost, low value contributing activities which are non core, repetitive and high volume. Do not outsource those processes or their parts where there is scope of growth for you in terms of acquiring knowledge, skills and control critical to your business.

Select your outsourcing partner very carefully
Internet has made it possible for anyone to pose as an expert and pretend to have resources they don’t have while concealing their real intentions. The cyberspace is full of fly by night con specialists who have multiple identities and false geographic addresses if any.

The first thing to do is to ask for testimonials and references that you can verify. Check out the skills and values of the prospective provider. Talk to them and guage for yourself their knowledge and claims. Give them small tasks before moving into bigger ones that may affect your business process.

Don’t look only for the lowest price
The cheapest is not always the best for you. A successful provider is likely to have sufficient business and will not provide service at the lowest going rate. Besides, even if he agrees, all those who have given better prices to the same provider will have preference over you in terms of allocating a skilled person from the team to you and according priority to your job.

Don’t threaten when you are requesting for quotes
Providers shun outsourcers who declare that offers will be rejected if this or that is not mentioned. You scare away providers if arrogance and intolerance is shown even when requesting for quotes.

Give clear instructions and specifications of task
Remember your provider is likely to come from a different cultural and workplace background. Do not assume anything.Give very detailed step by step instructions accompanied preferably with screencasts or videos showing screenshots. Give also clear time estimates for each activity. Attach output formats. Ask for some samples of the job done to know if they have really understood what you want.

Most of the quality problems come from not giving clear instructions and the providers hesitating to ask questions as you haven’t encouraged them to do so.

Pay in time
It takes time to build trust in the cyberspace. Delaying payments makes the provider nervous. You lose priority to those who pay in time, work begins to slow down and you keep wondering what went wrong.

Outsourcing is building trust and partnership while being careful whom you trust.


 

 


Testimonials

" Ashok has been absolutely spectacular and completely professional. In areas that our company struggled to make progress, Ashok took the reigns and we immediately saw results. I enjoy working with people who are trustworthy, and Ashok fits the bill."

David Meyers
Chief Operating Officer and Director of Finance


"Ashok Gupta provided our company excellent services mainly with article’s content. Ashok is a very approachable person who delivers his work always on time, and I would thoroughly recommend him in the future." Yours sincerely,

"Tal Gur",Owner of Software Company and Web Businesses

"He is a consummate professional who, from the get-go, has exceeded my expectations. Extremely smart, articulate, and knowledgeable. He has proven to be very conscientious, and takes 100% responsibility for quality control. It is really a joy to find someone like Ashok who can be counted on to provide outstanding and reliable service like this. In a word, a gem. I recommend his services wholeheartedly."

Kathy Lim, Marketing Expert, Canada

"Ashok has gone above and beyond my expectations. His clear and effective communication and updates were helpful and his delivery of the project excellent, I now feel I have found a great work partner in Ashok and will be working with him again very soon. Thank you for all your help and I look forward to our next project together."

Natalie Armstrong Globalheart Partner/Textile Designer

"I have been using Ashok''s services for over a month now since his work was so good from the initial project listed here. He''s been fantastic and very communicative tailoring his work to my specifications. I''d highly recommend him and his staff. "

Dr. Paul Obrien, Owner of Acupuncture Clinic

"Ashok has been amazing and i will continue to use his services for a long time!!! "

Chris ,Owner Real Estate Business

"Ashok & his team are great. We have an ongoing relationship and nothing I ask for is turned down. They can work with tight deadlines and deliver excellent work. Very professional in communication and Ashok will ask for clarification to make sure they deliver what you are looking for. I recommend them. "

Camilla, Administration Manager, Physician and General Surgeon Clinic

"Ashok was able to complete any task I threw at him with ease and grace. The quality of his work was high. He was proactive about contacting me regarding next steps and was able to complete tasks with minimal instruction. I would highly recommend him."

Steve Kinney

"Excellent working with this team! Really have benefitted from their efficiency, accuracy and easy communication. Definitely recommend."

Natalie, Lifecoach & Business Coach, UK

"Great service, delivers on time with great quality"

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